08-20-2018
08:56 AM
08-20-2018
08:56 AM
In theory, yes they are supposed to look around for unclaimed bags. But if you haven't heard back or the website doesn't show the missing bag as matched. Then you might as well begin to file your claim. After five days log on to bagclaim.southwest.com and with your incident number and it will give you instructions to file a claim. I really think they stop looking after that 5th day.
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08-17-2018
09:52 AM
08-17-2018
09:52 AM
Thanks dfwskier!!! I will definitely try that!!
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08-17-2018
05:31 AM
08-17-2018
05:31 AM
I have a friend that's a host of a nationally syndicated morning radio show and she asked if I wanted her to share my story. I told her no I wanted to take care of it first myself. But now I am reconsidering. I know I am not the first or will be the last to lose their luggage with SW but I am frustrated with the customer service. We have accepted the fact that the bag is gone and all his sentimental items are gone. That's life. But I fly too much with SW and send over too many clients a month to receive this level of service. Thanks for all the replies. Much appreciated. I will just call in.
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08-17-2018
05:15 AM
08-17-2018
05:15 AM
No it wasn't just a complaint. It was very specific to what we was requesting to remedy the issue. I like how they just skipped totally over that part.
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08-17-2018
05:13 AM
08-17-2018
05:13 AM
Hi Blake, Actually social media was the first place I tried to contact someone. I sent a DM on twitter,facebook,and Instagram when we was in the baggage office. All responses was generic and not helpful. I'll try calling. Thanks.
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08-16-2018
11:29 AM
08-16-2018
11:29 AM
Emailed Customer Relations and just received a response back. Nothing in the response back had to do with anything that I included in the email. Just a blanketed statement. Awesome to know as I am a travel agent. Southwest will not be used with my clients going further. I am over it.
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08-14-2018
12:07 PM
This happened to me and my boyfriend flying into LAS too. Still no bag. I agree just don't check your bags because our vacation was ruined.
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08-14-2018
08:13 AM
08-14-2018
08:13 AM
Thanks for the address!! I am currently drafting the letter now.
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08-13-2018
02:13 PM
08-13-2018
02:13 PM
I am trying to figure that out myself. I was flying out of HOU and we sat on the plane for 3 hours before we actually took off. Might I add, it was a 100 plus day too in Houston. Then only this past weekend they lost our luggage going to Vegas. No one called to update us on the status ect. I'm a longtime customer too and I’ve been noticing their service is beginning to sink.
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08-13-2018
12:05 PM
08-13-2018
12:05 PM
Me and my boyfriend decided to take our first trip together to Vegas. He left out of DEN and I left out of HOU on 8/9. We arrived in Vegas that night at 10pm. Imagine my worry when I first landed ,I got a text from him telling me that one of his bags was missing. So when I finally made my way to baggage claim I could see already see the frustration on his face. He told me that he had to file a claim for the missing bag. But oh it gets better, Here I am waiting at the baggage carousel for my bag. Everyone on my flight received their bags except for me. Seriously what is the odds??? So we are now in Vegas with absolutely nothing. We had to take a lyft to Walmart just so we can have something for our personal hygiene. No one called to give a status. We had to call all around Southwest looking for a person who would pick up the phone to practically tell us nothing. I didn't get my bag until Saturday!! Not Thursday, not Friday, but Saturday! We had reservations Friday night that we could not keep because we didn't have the proper clothing. We had both bought new clothing ect for this trip. And if I had repurchased all these items again and relied on the measly 50$ I would be broke in Vegas. So We was practically just limited to the hotel/resort the entire vacation. My boyfriend's bag on day 5 and still have not been found!!!!!!!!!!!!!! Like seriously how could a bag just disappear into thin air. Thanks to SW Baggage handlers for ruining our trip! I feel bad because my boyfriend wanted to drive from Denver to Vegas but I talked him into getting this ticket. Thought it would be safer than him driving that far by himself. We are trying to do our trip again but I am not sure we will using SW again. I know that every air carrier has their issues with lost/delayed luggage but at least with the others you can track your bags via their app. I think SW ways of locating luggage is a little old school. But the level of customer service was poor to say the least. No calls to at least let us know that the bags are being actively searched for ect. Not to mention that my boyfriend had a lot of high end items in the bag. This is like a never ending nightmare!
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