Traveling PDX-OAK-AUS with my family this am and had two different boarding experiences... My wife broke her ankle on our trip and is in a cast and crutches and was given the courtesy of pre boarding in PDX - we were travelling with our 8-5-3 year old children. In PDX they let us all board together as I (father) was the Sherpa/moms helper/etc... it all worked out fine. However, in OAK the agent told us that my wife should take our oldest child during pre boarding and I should wait for family boarding with the younger 2!? He ultimately let us board together, but, left us all feeling like we were taking advantage of the situation... I could buy that if my daughter was maybe 12 or 13, but, these are young children... What gives? Were we in the wrong?
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