12-23-2018
01:28 AM
@SandySarge wrote: So you’ve reached a Companion status and boy are you (and your lucky Companion) thrilled!! You book your first adventure together and are all ready to go. You jump right online 23:59 hours ahead to checkin and it all starts to unravel. You get A-22 (whoop) but your pal gets C-48. Yikes, now you have to be that jerk who saves that seat on the exit row or the one who never quite makes eye contact. You hope it works but ya never know. not the best way to start a new level after it takes so long to get to Companion. So - here’s my idea - have Companion tickets on the same reservation (not a separate one), and have them board together. We’ve earned that coveted level and we want to have our Companion feel as special as we do. After all, most of them are stuck at home while we are always off flying. Just a thought It's pretty unlikely that checking in right at t-24 would generate a C-48 boarding position. 😉 But your point is valid, and has been raised before. Southwest had tested a procedure that would allow Companions to board with the Companion Pass holder, but it hasn't been officially accepted as policy. Hopefully, some day.
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12-22-2018
10:31 AM
12-22-2018
10:31 AM
Well lots of people share your frustration, Sandy. If you pay for wifi and it turns out to be inoperative, after your flight you can reach out to customer service for a refund - not that that helps you in flight. Hopefully the irline will eventually hear and respond to it's passengers.
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