Rapid Reward Members, Beware! Southwest Airlines website contains hidden autofill features which alter user input of key passenger information without notice. I had the unfortunate experience of finding this out first hand. Southwest has refused to acknowledge this as a flaw and rather merely call it a "feature" to their website. Knowing this issue beforehand will keep your booking simple and you away from the "helpful" but powerless customer phone representatives. Problem: When logged in to a Rapid Rewards account on Southwest passenger information is autofilled upon checkout to be the cardholders info. This is great for convenience but it does not work correctly. The problem is that after editing the passenger info to be someone else and the page auto-refreshes then the passenger info will revert back to its original state. So you could have no idea that this occured and easily book a flight for the wrong passenger. Southwest has denied that this is a poor feature of their website. Disappointing. The website should save any change you make to the passenger info column no matter if the page auto refreshes in order to ensure no booking errors.
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