@Brian-quigley wrote: Boarding abuse is a huge problem at southwest. Now while the concept is admirable the process Southwest has created and needs to be fixed. They are currently ignoring the situation and instead take a altruistic tone and rely on karma. Now this his would be ok if Southwest wasn’t making extra money with Business Select tickets, $40 upgrade position and early bird check in. All ways to generate more revenue without accepting any responsibility in setting up fair rules PS I have seen it so bad (reg flier vs “disabled person), that a fight is going to breakout and swa will be responsible for creating the conditions. Americans are very nice people and most will do anything to help another, however most of us do not like to feel cheated or having to deal with abuses created by a corporation by not doing the right thing As has been repeated ad nauseam here... Southwest is required by law to offer preboarding, and limited by law in what agents may ask of a passenger requesting it -- including with regards to verification of disability and any specific direction regarding seat choice onboard or limitation on deboarding. Unfortunately, some unscrupulous people will always take advantage of a situation. Southwest's perceived "problem" with preboarding is unique in the industry, and is a direct result of their seating and boarding processes. The only "solution" would be to no longer offer this unique approach to boarding/seating, and instead offer assigned seating.
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