10-23-2018
03:52 PM
10-23-2018
03:52 PM
Call customer service and/or customer relations about your luggage. I'm not sure why they referred you online, or else you would have had to file the online report within four hours might be what they mean? https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US They'll need some basis to estimate the damage or for you to let them know what you want, it might help for you to suggest what you think is appropriate in relation to the value of the luggage. It actually sounds promising to me if they were at the point where you could submit a receipt to tell someone the value of it. For the iPad, try to make sure that you've entered the serial number in the lost and found report if possible, that's a great way for the lost and found service to match it with you. If it wasn't in airplane mode, can you use "FindMyIphone" app to ping it with your contact info? The portrait is a tough one, I'm sorry to hear it was damaged but it may apply under the limited conditions as a fragile item that in hindsight would be better carried on. Edit: meant to include the customer relation phone number - https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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