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412
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10
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My favorite of all time was when an obviously "fabulous" African American male flight attendant told us to keep the aisles clear during flight "because we will be coming through the plane with hot chocolate, and by hot chocolate, I mean me". I'm sure someone was offended by that. It made my day a little better, and I hope that he is still out there saying that.
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People have exploited airlines with peacocks and other animals as emotional support animals. My wife had an "emotional support animal" when she was in grad school. That cat got her through her PhD. The poor creature flew cross country more than it should have. Once he went deaf though, he seemed to stop minding. We always paid a fee to fly him. He was, as I said, what you would call an emotional support animal today, but he was just her "grad school buddy". I guess things had a different perspective back then. Something is wrong if I can just claim my untrained miniature horse is a ESA and have it fly, but someone with a trained, certified rabbit that can detect epileptic seizures is rejected. Something is very, very wrong.
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08-17-2020
03:25 PM
Whenever I have called Southwest in the past month or two, my hold times have been under a minute. I certainly haven't had a 2 hour wait, and I've called 8 or so times.
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07-23-2020
04:04 PM
1 Love
Two years ago, I told my then 6 year old daughter that I had gotten tickets for us to go to Legoland in Florida. Pippi: First class? Me: All the seat on Southwest are first class. Pippi: Yay! Me: *sigh* To be fair, I always fly business class or better when I go international. So, the answer --- all Southwest seats are first class. Just don't expect lie flat seating or champagne or...
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07-23-2020
03:58 PM
1 Love
I'm sure y'all have seen this, but Southwest has now made masks completely mandatory with no exceptions except for those 2 and under. Medical issues do not "fly" anymore. If you can't safely wear a mask, you will be denied boarding whether or not you say the ADA means you don't have to wear one. Happy flying everyone!
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07-15-2020
10:37 AM
1 Love
Southwest isn't making money right now. You can put that thought to rest. You bought nonrefundable tickets. You did this because, survey says, they were cheaper. They were less than half the price. The only real difference before the fare you bought and the higher one was that yours was nonrefundable. Why in the world would it be fair for you to get a refund??? The rules apply to everyone, including you.
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They are okay on size. You just need to do a coordinate rotation. 1x22x15 is smaller than 10x24x16. Of course, any packaging will change that, but they will probably be okay.
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07-07-2020
02:27 PM
07-07-2020
02:27 PM
The DOT was very, very clear and reiterated it multiple times that if the airline cancels the flight for any reason that the passenger is entitled to a refund. However, if the passenger cancels, even if the airline later cancels the flight, no refund.
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COVID-19 isn't something that Southwest chose. You chose to purchase non-refundable tickets because they were cheaper. As per the contract that you chose to enter, you get a credit, and Southwest has elected to go beyond their obligation and make that credit valid for much longer than they had to do. Take the credit and plan another vacation. Southwest has done nothing wrong, and you are not being abused. In fact, you are getting a big break because of the unusual nature of the situation.
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06-29-2020
08:02 PM
06-29-2020
08:02 PM
Fair enough. Name a single infectious disease specialist who doesn’t say that wearing a mask saves lives.
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If you can't safely wear a mask, you can't safely fly. You are risking the health of everyone around you. It isn't like you are asking for more time to board or extra room on the plane. You are asking to risk the lives of other passengers in order for you to fly. I'm not sure how you justify that to yourself, but I guess you don't care if you kill someone else. That's life and not your problem. And, as for who said what, here is the statement to which I was referring: https://www.reddit.com/r/Masks4All/comments/hf8ttu/retired_surgeon_sam_laucks_has_this_to_say_about/
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I’m fully aware that asthma can be life threatening. But, from what I have read (I’m not a physician), a mask isn’t going to cause an attack.
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If I see you seated too close to me, not wearing a mask, expect me to say something not too kind. As a prominent surgeon recently said, a mask is only going to be an issue if you have advanced lung disease with very little capacity in which case you probably shouldn't be going out in public right now anyway. Not wearing a mask on a plane is selfish, despicable behavior. Asthma or no, it isn't going to negatively impact your health. It isn't comfortable for anyone. However, wearing a mask is part of being a decent human being.
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06-24-2020
06:40 PM
1 Love
On my two flights on Monday, they were requiring masks to board. If you can't safely wear a mask, then it isn't safe for you to fly at this time. As a prominent surgeon recently wrote, masks might be a problem for people with advanced lung disease. However, anyone with lungs in that poor of shape shouldn't be going out in public right now. The masks suck. They may make you feel like you are sucking for air. But, the fact is that it won't actually hurt you. Your mask protects others, and you could be killing someone else for your own comfort.
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06-23-2020
05:17 PM
06-23-2020
05:17 PM
I flew Monday for the first time since March. Mask wearing in the airports was dismal. On the plane, it looked to be 100% to me. I'm flying again on Thursday. If you aren't wearing a mask, and you sit near me, expect me to say something very not nice to you.
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Earlier this year, a "fabulous" African American male flight attendant announced that we should please keep the aisle clear while they were doing the beverage service because, "We will be coming done the aisle with 'hot chocolate', and by 'hot chocolate', I mean me." Such is the testimony to both the diversity and the humor of the Southwest flight crews.
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Reasonable accommodations. The CDC has clearly stated that masks should be worn in public. It should be within SWA's authority to state that if a person is unable to wear a mask for any reason, then it is not safe for them to fly at this time.
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06-09-2020
06:57 PM
06-09-2020
06:57 PM
Southwest is advertising empty middle seats. I don't know what the wording of the actual policy is, but I know what they are advertising. If someone tried to sit next to me right now, I would no doubt have some very choice words for them. It doesn't matter though...my employer is letting me work from home for now so no weekly commute.
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You gambled with buying the nonrefundable tickets. They are much cheaper than the refundable tickets. You get cheaper tickets, but it comes with some downsides. That was your choice.
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An unaccompanied minor is, by definition, 5-11. A 14 year old can't be an unaccompanied minor. Buy them a ticket, kiss them before they leave, and wave at them as they pass through security.
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Reasonable accommodations. If someone has a disability that makes them unable to fly in a safe manner, then, unfortunately, they can't fly.
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05-20-2020
02:23 PM
05-20-2020
02:23 PM
Did Southwest cancel your flight, or did you cancel?
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I can't stop thinking about this. It vexes me. You laid off, by your own statement, many employees, and you're worrying that one of them might be left with a few hundred dollars of residual Southwest credit. Please remind me never, ever to work for you.
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Unfortunately, this is one of the disadvantages of a "Wanna Get Away" fare. You get a lower (often much lower) fare, but it does have some restrictions. None of this was planned on anyone's part. Since it is, no doubt, a relatively small amount of money, and this employee was laid off and is no doubt at a significantly hurt position, why not just inform them of the credit and wish them good luck? It is a gesture of good will. If you gave them a decent severance package, it is only a small amount more. If not, why begrudge a small token to someone who is now hurting?
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05-18-2020
02:32 PM
05-18-2020
02:32 PM
All of my refunds with Southwest have been in 3 days.
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05-18-2020
01:36 PM
05-18-2020
01:36 PM
"Airlines and ticket agents can offer consumers alternatives to a refund, such as credits or vouchers, so long as the option of a refund is also offered and clearly disclosed if the passenger is entitled to a refund." The airlines defaulting to a credit and only offering a refund if it is requested is clearly a violation of DOT guidelines. As far as I can tell, no airline is compliant with this.
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Pan Am went bankrupt. Gone. No longer there. The fact of the matter is that Southwest is being very reasonable. They are giving credit if you cancel, and they are extending the validity of the credit to two years. If they cancel, from my experience, they are giving refunds in 3 days. The guidelines are 7 business days. Delta won't tell me when they will give me a refund. United will only say more than a month. I'm sorry that you lost your job, but you entered into a contract. None of this is your fault, but it isn't Southwest's fault either, and they are trying to stay in business while playing by the rules (unlike the other airlines).
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05-13-2020
12:05 PM
Southwest has never given me a bit of hassle in getting a refund. In all the cases that I have asked for one, I have gotten it in 3 days. DOT guidelines are 7 business days. When I pointed that out to United, they said it would take more than 30 days.
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05-12-2020
05:43 PM
2 Loves
I had a flight scheduled with United in June (Southwest doesn't fly to Vancouver). My flight was canceled by the airline. No notice. Nothing. They just gave me credit without telling me. I contact United via Twitter, and they tell me to contact Westjet since it was their metal. When I point out that it was a United ticket, they tell me that everything is okay because they have given me credit. When I said I wanted a refund, they told me that they were giving me credit. When I told them that the DOT guidelines said that I could get a refund, they said that I needed to fill out a request form. When I asked where to find the form, they sent me the link. Nothing on the webpage except the ability to use credit for a new flight. When I pointed this out, they said they would fill out a request for me, but that it would take at least 21 days. When I then said that was not timely, they told me that it was 21 business days, and that it would probably take much longer because there was a very big backlog. All of that was over Twitter. With Southwest, one Twitter message, and I got a refund 3 days later. Okay, one time, it took two Twitter messages because they asked for some identifying information beyond just confirmation number once.
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@MeddleSeat This constant ranting is getting tiring. I understand that you entered into a contract, and that you are unhappy with the fact that the contract is being tired. I understand that you believe that rules should not apply to you, and that you should get what you want. I understand that you are upset that others are pointing out that the rules of the contract are being followed. Please understand that other people follow rules. YOU ARE NOT SPECIAL. THE RULES APPLY TO YOU TOO. Have a great day. You have credit that is good for a couple of years which is beyond what the contract specified. Get some air. Take a walk. Plan a vacation for next year.
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