Admin here. I have responded and offered @cz7p4q information about how to contact Southwest Airlines directly so we can give the appropriate attention to any Customer Service issues that need to be addressed. The Southwest Community welcomes different viewpoints, but we ask that you please review the Community Guidelines before engaging in conversation.
Community Champions are trusted voices within the Southwest Community. They are Customers with acquired expertise in travel, and they volunteer their time to answer questions and provide resources to others. They are not Employees.
The Community is a peer-to-peer discussion forum. For a formal response to a Customer Service issue, please use any of the methods listed here to contact a Southwest Airlines Representative.
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