Southwest Airlines Community

removed ❤️ ... View more

Massive abuse by people gaming the system. These are the parasites of society. ... View more

My son was just boarding his delayed flight from Dallas, TX to  to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant  was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!  ... View more

The same thing happened to my son yesterday when returning from leave. Even though he had his military ID they told him that he cannot board if he is not in uniform. He ended up being one of the last people to board and then had to take whatever seat was left. There is no way that this airlines cannot know that our military does not travel in uniform...for their own protection. My family and I will never use southwest airlines again due to their complete disrespect of those who defend our freedom.   ... View more

@dw0427 wrote: That's a crap response from Southwest.  They can absolutely ask different questions to minimize the many that are now taking advantage of pre-board.  Southwest is using the Federal regulations as a guise for they do not have the stones to change the policy for fear of bad publicity.   As an A-List preferred Member and knowing that my status means nothing because of the ever increasing healthy folks taking advantage of the lax pre-board policy.  Why bother frequently flying SW anymore?   Seems to me other airlines are more stringent in pre-board than SW...... As a suggestion to SW, why do they allow the whole families of pre-board passengers to board at the same time?  I don't mind those that are wheelchair bound but the countless folks that walk on the planes vs. disabled is evergrowing.   airline personnel may not ask what specific disability the person has, but they can ask questions about a person’s ability to perform specific air travel-related functions, such as boarding, deplaning, or walking through the airport. ... View more

@ZevSupport wrote: Speaking of the passengers hogging/hoarding seats, I usually attempt to inform the passenger that I'd like to sit there. They usually realize what they're doing is wrong, and once I asked an FA to step in. Sadly, it's how some folks work.   Zev I wouldn't personally "seize" a seat but I would be okay to make someone feel bad if I thought they were being greedy. (Whether within the policy or not.)     ... View more

The current boarding policy allows A) Customers to avoid having to be present at the airport early in order to gain a good position, and (most importantly) B) Southwest to monetize the boarding process. 😉 ... View more

I agree that would be aggravating.  I had something worse happen.  I got a text from Southwest that my flight would be delayed an 1 1/2 hours.  So I showed up later.  It turns out that they found a way to take off on time.  I almost missed my flight and ended up boarding last even though I was an A-list passenger.  Hopefully Southwest no longer sends out these texts because they serve no productive purpose unless the flight is actually going to take off at this new time.  Otherwise the information they are texting is worse than useless, it's destructive.  I complained about this and the response was how can I complain about a flight taking off on time.   ... View more

Unless you pay for it TSA Pre seems pretty random to me.  I can get it a few times in a row and then go a while without getting it.  I doubt it has anything to do with early bird.  If you really want a good position pay the extra $40 at the gate and board with the business select.   ... View more

The gate agents giving out this preboarding privilige are playing Santa Claus on someone else's dime.  I fully support the philosophy of preboarding but when these agents allow for abuse they are not inconveniencing themselves but those that have actually earned or paid for priority boarding.  I've flown Southwest for over 30 years and this is a rapidly growing problem that Southwest management has turned a blind eye to.  If they don't believe it's a problem I'd suggest they show up at BWI and watch the group of preboarders on a few flights.  The people that actually deserve this preferential treatment should be the first to complain about the abuse.  Instead they seem to get defensive. ... View more