I agree that this is one terrible process (almost 1.5 years after rosa463 posted her comment). I am a travel coordinator for a company and many of our employees travel with Southwest. Unfortunately for me I have a few employees that travel frequently and generally have a lot of last minute changes. Just like rosa463 mentioned, I have to keep track of their travel funds on an excel document (for accounting purposes and for my sanity) and it is an absolute pain. I do well to keep copius notes, but with the amount of travel I have to keep up with, it makes my job a bit more challenging than I think it has to be. I hope Southwest will make this process a bit easier. Also, for me being the keeper of our SWABIZ account it would be helpful to have all travelers' travel funds connected to our SWABIZ account that would allow me to allocate funds as needed to employees travel as needed. For Example: When I log into my account, there should be a list of employees and their accumulated travel funds, with all associated record locator numbers associated with those funds - that at the end of the year generates a report (pdf) with all travelers and all remaining travel funds for each traveler. I would love SW even more for even longer if they were able to come up with a system similar to this for me and I am sure many other company travel coordinators that use SWABIZ. --Devoted Coordinator--
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