I can relate to many on this page and have (frustratingly) lost travel funds due to not staying organized with my unused funds and conf. #'s. But here's what I've been doing to stay organized now. - Use GMAIL to set-up email Labels (filters). Every booked itinerary gets a Southwest label assigned to it, so I can easily find/access those in the future. In addition, I created a sub-label called "Travel Funds". EVERY time I cancel a flight, I immediately find the cancellation email in Gmail and assigned this label to it. Then when I pull up that label it shows every travel fund I have. -Recently I took it a step further. I fly so much that I've found creating a spreadsheet is helpful. I have a tab for all of my bookings, a tab for travel funds (including gift cards), and a third tab with miscellaneous information related to my travel. Hope this helps some folks. As mentioned before, it would be rgeat if Southwest tracked all of this for us. But I'm willing to put up with the hassle if they keep allowing us to change/cancel with no fee. The ONE reasonable service I would like is more information when we search confirmation numers on https://www.southwest.com/flight/travel-funds-search.html. There are times I plugged in a number that I swear I never used but it shows that there are no funds associated. I would love to see how and when those funds were used or expired.
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