03-04-2019
06:18 PM
I’m currently on a flight from CUN to HOU, and my 6’4 husband was denied a whole can of beverage. I’m sorry, but 4 ounces does not cut it. I was not allowed a coffee and a water. I had to choose. I need to take my medicine and that’s hard to do with coffee. I would not mind paying for my beverages, I’m just sick of being treated worse than anywhere else on southwest flights, when I fly 4x weekly and could fly another airline and not receive this treatment. I have refused a beverage on my last 3 flights. This time I would like a water and a coffee and have been denied. There has to be a way to stop this. I enjoy companion pass and no change fees, but being denied beverages on multiple occasions is causing me to reconsider switching to an airline that doesn’t allow flight attendants to devalue its patrons, especially those with status.
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I fully agree. Sitting by your spouse after earning companion pass should not be a privilege subject to angry passengers, but an expectation as it would be with another airline after earning that status. I think that tweeting is the best venue to get airlines to listen to their valued customers.
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I fully agree. Sitting by your spouse after earning companion pass should not be a privilege subject to angry passengers, but an expectation as it would be with another airline after earning that status. I think that Twitter is the best venue to get airlines to listen to their valued customers.
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Sitting next to your spouse is not an extra benefit. It is an expectation for those who fly enough with Southwest to reach this status. I could fly United and always know that my spouse would sit next to me, but I choose to fly Southwest. Thus, this is just an expectation.
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