11-23-2020
11:29 AM
11-23-2020
11:29 AM
Best way to file a complaint is below https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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03-30-2019
12:35 AM
03-30-2019
12:35 AM
One trick I have found to always be successful is to say thank you often, audibly and sincerely. In my early travels I would always try to get free mixed drinks by being especially nice. My success rate was over 80%. Today I have more coupons than I can use. On a full flight of 143 passengers, I have observed that 80% are ambivalent regarding the floght crew, 10% are in a bad mood or just plain mean and 10% or less are appreciative and show it to the crew. Calling them by name, saying thank you every chance you get and acknowledging they have a tough customer base will in my estimation yield more water than you could drink from Cancun to Houston. Happy flying everyone. It works!
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