Drink coupons are sent to a Rapid Rewards member after they have completed 10 paid flights. Flights by Companions flying for free, or passengers flying on tickets booked with points do not qualify. Verify you have opted in for drink coupons in your Southwest account and double check your mailing address in your account. If that all looks OK then either call Southwest or contact them via Twitter (@SouthwestAir) and request they look at your account. --TheMiddleSeat
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