03-28-2019
02:41 PM
Thanks for the suggestion. I will follow through on that in a week or so. I want to get a letter out to SW corporate, some executives, anyone of consequence... Is that even possible? Does anyone have any mailing or super-secret email addresses?
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03-28-2019
01:39 PM
chgoflyer, I appreciate your empathy. I'm well aware of the interline agreement situation, and I think that most of us with these complaints are. This may technically be Boeing's problem, but I can't deal directly with Boeing; SW is the middle-man here. The interline agreement argument in extenuating circumstances situations such as this, is frankly ridiculous. Guess who else doesn't have an interline agreement...me! SW can just as easily book my family and I on other flights as I can. The difference is that I'm not at fault here. I don't own an airline. I didn't purchase faulty aircraft. I should not be incurring this extra expense or hassle. I had to re-book last-minute, spring break timeframe flights with United on my own, which cost us an extra $1300!!! SW should absolutely be covering that cost. The issue here is that SW has truly hung some of us out to dry. As livid as I am right now, I cannot even imagine how upset I'd be if I was already at my destination, and my return flight was cancelled (and I couldn't get another flight for three days). I would incur major food, lodging, and rental car expenses, plus, have to take more days off of work (costing us even more money). SW would reimburse NONE of those costs. We'd just be screwed. I simply cannot understand how SW is getting away with any of this. In regards to SW losing money; again, not even remotely my problem. I may have an incredibly limited understanding of business, but I'm guessing that when this is all over, SW will be doing just fine. I'm also certain that SW will be receiving some form of compensation from Boeing. How could they not?.. Please understand, my tone of frustration is not at all directed at you. My anger is with SW.
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03-27-2019
07:02 PM
Thanks for the reply. I understand what you're saying. That being said, what SW could and should do is either assist us (financially and logistically) in re-booking on other airlines, or provide some form of compensation for our trouble (free round-trip tickets). This is a HUGE deal; having your flights cancelled and being told that there are no other flights available for three days! SW has literally done nothing, except refund those tickets. In the past, airlines have done far more for their customers, for much lesser offenses. We are so frustrated right now...
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03-27-2019
02:34 PM
Well, it would help if the system actually worked that way. I received notice on Saturday (23MAR) that our flights for Friday (29MAR) were cancelled. As you described, SW claimed that they would re-book us on the next available flight. Problem is, the next available flight isn't until Monday (01APR). THREE DAYS LATER!!! This is nuts. I don't understand why I'm not hearing/seeing more outrage about this.
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