04-02-2019
03:29 PM
I hope Southwest decides to compensate all of their disgruntled and stranded customers who have had to dole out so much money to cover unexpected expenses as a result of them grounding flights and leaving customers stranded. This experience cost me alot of money I don't have and all Southwest tells me is "Here's $50 toward your next flight with us." Do you really think that compensates for your monumental lack of Customer Service? I look forward to joining the team of disgruntled customers filing a lawsuit against Southwest. I was left stranded 1000 miles from home and it cost me $642 of which I don't have. Instead of paying my mortgage this month, I've had to pay to get back home. Great Job Southwest. Thank You for your loyalty. Kluba
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Yet another LAST-MINUTE FLIGHT CANCELLATION. I thought I was being proactive and checked my flight status before I left home, and everything was stated as on schedule. I boarded my flight from Milwaukee to Oklahoma City. Being a long-standing LOYAL customer of Southwest, I had accrued enough points for a free flight. I always pay the extra for EarlyBird Check-in. On Friday morning, I checked to confirm my Check-in was successful and it was. At 8:35 am I received my boarding pass for my flight home Saturday morning. A 1:42 pm I received a message that my return flight was cancelled and I was to check the website to reschedule. There were no flights leaving OKC for a week. I called the airline and was told "I'm sorry, there's nothing we can do". I was left stranded 1000 miles from home. I scrambled to find transportation to get back home and found my only alternative was to rent a car and drive 16 hours, through the night. In summary, Southwest left me stranded 1000 miles from home, it cost me $642 to rent a car and drive all night, and Southwest refuses to reimburse me the extra expenses.The agent in customer relations "Bella" offered me a $50 voucher to cover the inconvenience. That is unacceptable and definitely not an example of good faith or loyalty. I hope and pray there is a lawsuit after this, because I will definitely be filing along with all these other jilted customers. Signed, Very Unhappy Single Parent on a Budget. Karla
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