07-07-2019
08:05 AM
@surflesssoul wrote: I'm having the same insane issues too. My 12yr old daughter is my designated companion and b/c champion pass tickets do not receive the same ticketed confirmation number, and b/c companions are likely never to achieve the same status that is frequent/business travels earn (otherwise they'd be able to earn their own companion status), it makes no sense that companions cannot board together with their statused partners. It's not much of a loyalty rewards program when you squeeze your most loyal customers for more money to buy preferential boarding for their companions, or to pass the buck onto other customers and hope for someone to be understanding and compassionate enough to agree to switch seats to allow companions to sit with their partners... What's most unnerving is gate agents suggestions that their statused travels board with their companions at the back of the line (C boarding) all but guarentteeing no chance of sitting together on fully booked flights unless another passenger is open to giving up their preferred window/aisle seat for a middle seat. My 12yr old was spot on when she questioned, "Why do they even call it a 'companion pass' when you can't sit together?". Yeah, we're technically on the same plane, but we might as well be flying on different airlines... which may be the smart solution where other airlines offer more tangible rewards for their loyal customers like upgrades and lounge access. Why SWA doesn't implement the simple solution of providing companions boarding positions with their rewards partners is utterly asinine. Since this is a customer to customer forum, it is possible that your suggestion will not be resolved here. I'd suggest sending an e-mail to the airline. To do so click on "contact ys" at the bottom of this page and then pick e-mail from the contact options listed on the top left of the ensuing page. In the meantime, you could pick early bird check in for your daughter, and then you could board with her as a a likely high A or low B postition. ALterntively she could buy an A1-A15 spot at the gate. Yeah, it'll cost you some money. Is a free $200 or $300 ticket coupled with $25 spent still a good enough deal?
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