I got the same misleading email! I just wrote to them to express my dissapointment as this is not the first misleading email I have received from them! Back in July I was told I had achieved A-List status and then was emailed a retraction a few weeks later. In both circumstances I understood that I had not achieved this status, but with this happening twice, I am seeing a trend. I am a loyal Southwest flyer and I stand by their product. I understand that mistakes happen, but I do think that they should take some sort of responsiblity here and give their loyal flyers some sort of compensation for their errant communications. For a company that stands by their awesome customer service, it only seems right.
... View more