Horror stories about airline treatment of customers abound these days, but the Southwest Sacramento to Austin "vodkagate" episode sets a new low. I know there are at least two sides to every story, but reports of this incident are too consistent to believe there was any defensible reason for the gross overraction of the flight attendant. Southwest has been known for its sense of humor, but I guess humor is limited to the crew--when they feel humorous. When they don't, no passenger is safe. Unless and until Southwest publicly announces the dismissal of the flight attendant who embarassed this man and others by forcing them off the flight, I will not fly Southwest again.
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