@Ivanhoe10 wrote: ...This could of easily been me, it was a Joke!! I hope to see an apology from Southwest on this soon, or you have lost a customer in me, seriously.... I don't think you will see that, since the passenger may be having a grievance against the airline they won't be able to comment on the situation. Hopefully the passenger was re-accomodated quickly and given some LUV to make up for the situation if the fact-finding back at the terminal warranted it.
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