If you do, you'll have to call after travel to have the expected Rapid Rewards points moved to the correct account, and you won't receive PreCheck (if applicable). Your best bet is to contact Southwest -- via email as mentioned earlier, or Twitter for the quickest reply.
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If you booked your original Business Select ticket prior to October 10, 2018, you can receive a full refund only if you've never made any changes to your itinerary. If you have, and now have Travel Funds from that ticket, unfortunately they are no longer refundable. If you booked your original Business Select ticket after October 10, 2018, you can receive a full refund by cancelling the ticket online and choosing the refund to original form of payment option. If you choose travel funds, and/or apply those to a new ticket that is ultimately cancelled, you will need to contact Customer Relations to request the refund. If you combine any of the funds from your Business Select ticket with any funds from any non-refundable fare, only the Business Select funds remain refundable. As mentioned earlier, it's always best to fully refund any refundable fare (not convert to travel funds).
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