06-13-2019
12:24 PM
2 Loves
If you have searched these discussion boards, you have probably seen some tips. You have to maintain the confirmation numbers and the name of the ticket holder. The Airline will not provide them to you in any situation (so hopefully you can search emails if you didn’t write them down when you cancelled the original flights). The funds can only be used for the ticket holder (cannot cross to a new person). When you book a new ticket, choose Travel Funds as the method of payment. Finally NEVER think that you can extend the expiration of the funds by booking a new ticket, then canceling it. It has the opposite effect. Any funds added in the newly cancelled tickets now have the old and earlier expiration date. Hopefully this helps.
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@jenniferg70 I replied to your question in your other post at https://www.southwestaircommunity.com/t5/General-Travel-Policies/Flight-funds/m-p/92376/highlight/true#M7803 --TheMiddleSeat
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