Southwest Airlines Community

I don't believe they publish an official time frame, but I've bought Upgraded Boarding at the ticket counter when checking bags approx. 2.5 hours before my flight.   If they're not able to help you at the ticket counter, you can keep checking at any staffed gate -- it doesn't have to be your departure one. (Sometimes the gate desk isn't staffed until an hour or so before the flight departs.) ... View more

The portal page should come up automatically when you open a new window, but if not you can type in the getconnected URL, or a general trick is to type 1.1.1.1 which will bring up the portal page for most networks that require acknowledgement of terms or a paywall.   The link to Southwest.com will be down at the bottom if I recall correctly. @JulieB wrote: Thanks for the info!  Even if the app doesn't work, as long as I can get to Southwest.com, I'll be fine.  And I've got some time in the air before check in,  so if I have to play around a bit with getconnected.southwestwifi.com before I can get to southwest.com, it won't be a problem.  ... View more