Great story. Thanks for sharing. If you really want to insure that Michael gets just deserved recognition, you might want to e-mail the company with the details of what you shared here. To do so, click on "contact us" at the bottom of this page, and then select e-mail from the choices listed on the top left of the ensuing page. You said you fly a lot. Do you fly SW enough to get A-List status? Ifso, don't forget that the airline provides you with "Kicking Tail" coupons which you can give to SW employees who deserve recognition for doing a great job. SW employees love to receive them.
... View more