07-18-2019
09:02 PM
2 Loves
On our recent flight from LA to Chicago, the whole flight crew was excellent but one flight attendant Grace Serrano was really nice, polite and caring. My younger brother and I were traveling from LA and not only she allowed me to save a seat for him next to me, she was very kind can she came by frequently to check on us to see if he needed any additional snacks or soft drinks. Also as I got to know her name I had heard that she has been doing this for 19 year and this is the first recognition she has received so I would like to make sure Southwest recognized her for her hardness work! Thank you Grace and keep up the beautiful polite smile!!!!
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