06-12-2021
01:09 PM
First, I am retired Air Force, flying air refueling aircraft and transport aircraft. I have dealt with in flight emergencies and opening hatches. First, "Saving seats" should not be allowed in emergency rows. Those who board with the best group numbers (ex: Business Select) should be allowed if they want one of those seats and it is open. On one flight, a male (aggressive and confrontational) passenger saved the other two seats in the emerg row for his family. The FA was there and said nothing when another tall passenger and Business Select wanted to sit there. When the other two family members came (C group), they were two elderly smaller women well into their late 70s or early 80s. That should not be allowed which is another issue for emergency egress. But: How does SW set some common sense boundaries and enforce it without fear of a lawsuit or a physical confrontation? In an emergency, things become chaotic,.. confusion and panic can set in. I have seen it on SW once when encountering severe turbulence on descent and approach (into Burbank CA). Some passengers were screaming, puking, crying and the FAs were doing their best to keep everyone calm.
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10-15-2019
07:45 PM
@lauracarter12 I am sorry to hear about your bad experiences. Hope this will never happen again.Hated to deal with bad experiences.
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10-15-2019
08:34 AM
1 Love
@Shellbell_76377 Southwest employees should have a "Southwest" icon next to their name, see @NicoleAshley for example. I can't speak for others but I am a frequent poster so you may see my name repeatedly too. I am definitely not employed by Southwest, I'm here for a host of reasons, to include to try to help others.
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10-11-2019
04:58 PM
10-11-2019
04:58 PM
There is also a general mail address found by clicking on the "Contact Us" link at the bottom of the forum pages. Click the link then look for the section that lists "Write Us"
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10-11-2019
04:05 PM
@Shellbell_76377 wrote: From what I have dealt with it doesn't change anything to contact customer relations. I will also be canceling my southwest card and going with Delta. Southwest doesn't seem to be concerned with losing customers. SW doesn't lose any more customers than any other airline - probably less. A certain subgroup of passengers have it "up to here" and swear off an airline every year. I've done it. There are reasons SW flies more people in the lower 48 than anyone else (and has for years), as well as having the best customer satisfaction score of major airlines. Sorry to hear you are leaving..If / when you get tired of the various fees the others charge, feel free to return.
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10-11-2019
01:15 PM
10-11-2019
01:15 PM
Customer relations aren't helpful at all. All they will say is sorry
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