01-08-2020
09:27 AM
01-08-2020
09:27 AM
Hi @virginiarey5. We're sorry to hear about your less-than-pleasant experience with Transportation Security Administration (TSA) personnel. It's important to clarify that the TSA is an agency of the U.S. Department of Homeland Security, and Southwest Airlines is a separate entity. If you'd like to file a complaint with the TSA, you'll need to reach out at https://www.tsa.gov/contact/customer-service. Thanks!
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