Southwest Airlines Community

@tappingmom1 wrote: "It isn't like pulling out a baggie of casserole from my pocket."   I'm just picturing this...and laughing out loud 🤣.   Pocket bacon on the other hand which I am known for works out fairly well.      ... View more

I agree with other responses, no body shares a normal flight that's on time with good service.    When I fly the only things I say to flight attendants are, some type of greeting like "Hello" or "Good Morning," then when they ask what I want to drink I'll say what I would like than say thank you when they hand it to me then I say thank you again when I get off the plane.    Of course now, I also wear my mask when I fly and don't complain. With this practice, I've never had problems with flight attendants. ... View more

I had a mixed response since my original post. On three check-in experiences, the agents did not like the letter. One didn't like it because I kept it in a plastic protective cover. Another felt that my psychiatrist's letterhead "wasn't her definition of letterhead." (It looks just like any other psychiatrists' letterhead. But she thought it should have a logo.)  In each case, a supervisor rectified the problem and I was able to fly with my dog. In the third case, the agent was astonishingly out of line. I received a thoughtful response from Southwest, making it clear that the agent was mistaken. Southwest has no rule about logos, typefaces, etc. My psychiatrist thought it was ridiculous and condescending. I have two upcoming trips on Southwest. I have a little folder with the ESAN letter, but I also have a copy of the letter from Southwest's corporate offices stating that the letter meets their requirements.  ... View more