12-29-2019
10:23 PM
12-29-2019
10:23 PM
Needless to say how frustrating this has been! I am traveling with an elderly mother who is recovering from a hospital stay and had to travel already 6 1/2hrs from her hometown so I accompany her to GA because she can't travel alone. So I called customer service to tell her I am very upset and honestly I thought this airline was better than spirit! Come to find out might as well have booked with them! I ask why the flight has been delayed twice? She says " go to the receptionist at the podium and ask her" "ask her if there's any flights that leave earlier" because I tell her the time zone changes so I will be getting over there WAY later than expected, so I say " can't you check on your computer if there's a flight sooner?" She says, " the only flight I see is this" (which is the one I've been talking about ALL along! So, I continue to ask, "is there someone I can complaint to?" She refers me back to the person at the podium, then I say "well, isn't she gonna tell me the same thing you just told me?" Then the bright lady says " oh yeah!" So I got nowhere and had to google how to complaint here! Which is a ridiculous way to get to as well! Did I mention I have the southwest credit card? I don't know that will keep it after this BAD AND INCONVENIENT experience!!!!
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