Southwest Airlines Community

Thanks, MiddleSeat.   That's good advice.  I just used the same strategy with an Airbnb reservation.  Their policy would not have refunded me fully, so I hung on and hoped for a policy change, which came thru last weekend.      ... View more

@taco99 wrote: If anyone is curious, here's the real answer to this question, per Chase.    I opened my last Chase Rapid Rewards card in 12/2017.   My SWA mileage bonus appeared on my 2/2018 statement, which closed on 2/10/18.   Chase now says I have to wait until 3/2020 to open a card that will be eligible for a new bonus.    So not only does Chase use the later date (bonus posting date versus account open date) they also make you clear the remainder of the month in which the bonus was posted, even if it has been over 2 years.   My first account was opened in 12/17, and the new one can't open until 3/2020.   So arguably, that's 27 months from account open date to account open date.  So if you're near the 24 month deadline and want to go back in for a second bonus, be very careful or you might open an account that is ineligible for bonus.  Hope this helps someone.     This makes sense, as Chase never refers to the account open date, just the date the bonus was received.   "This new Cardmember bonus offer is not available to ....previous Cardmembers of this business credit card who received a new Cardmember bonus for this business credit card within the last 24 months."   Additionally, the bonus points aren't actually received until the monthly statement close date, following which the points are sent to Southwest.     ... View more

It may have simply fallen out.    Or, it could have been swiped by airport baggage handlers, or TSA.   TSA is supposed to leave a note in the bag if they check it, and usually they will mark on the outside luggage tag also.  (They are under no obligation to re-pack your bag they way you had it.)  TSA bag search areas usually have video surveillance, which definitely discourages theft.  But it's possible.   Baggage handlers are the more likely culprit, if it's a case of theft.  They generally make less money, are vetted more poorly, and have greater access to the bag, especially in areas such as cargo holds where there is no video surveillance.   Nonetheless, I'd contact TSA (soon) and ask them to investigate.   They do look into such matters, and when they find theft they can (and do) fire TSA personnel.   I can't really advise you on the airline aspect because I know less about their operations, but it can't hurt to file a claim. ... View more