I am a Southwest Rapid Rewards memeber and travel with them once a month. This is the third time my pre-check has not populated on my boarding pass using the app. I called into customer support and they said there was nothing they could do because all of the information on the ticket seemed to match even though it wasn't populating my pre-check. I asked to speak to a supervisor and the agent rerouted me back to the main menu. I spoke to a second agent who was very rude and not helpful at all. I sat on the phone for 30 minutes when I shouldn't have to call them at all. This experience makes me want to spend the rest of my $$ at Alaska!!! Super disappointed. You just lost a customer Southwest.
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