Southwest Airlines Community

What are you talking about?  There is a Pandemic happening and no need to play by whatever rules that you are speaking about.  This was not foreseeable by any of us and I do not plan to travel by plane until there is a vaccine in the future.  Therefore, it would behoove Southwest to have compassion and issue refunds and not vouchers during this crisis.     Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not.   Your statement here doesn't make sense.  Unless there is a vaccine we could be in this crisis for a long while.  So, yes this situation is special and we should be given a refund since it is not our fault nor Southwest.  Why should Southwest keep our money if it wasn't our fault either?  Seems to me, this a no brainer.  They are a billion dollar company who will get help from the government and keep our money.     ... View more

I agree.  I too tried to get a refund instead of a voucher and have not been successful.  They are going to get a bail out from the government and keep our money.  Double dipping. Shame on you Southwest.  ... View more

I wrote a complaint and got the below response.  I just want a cash refund and not a refund voucher for my $819.92.  Will never fly Southwest not ever again.        Dear xxxx Thank you for contacting us about your previous reservation associated with confirmation number xxxx. I appreciate the opportunity to address your concerns. I’m sorry for your disappointment after speaking with a Customer Relations Representative about a refund request for your initial travel to San Antonio. Southwest has implemented measures for dealing with communicable diseases—including procedures for recognizing symptoms of communicable diseases, protecting against the spread of infection, and reporting communicable disease incidents—based on guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO). Additionally, our entire fleet is subject to a rigorous cleaning program that includes comprehensive cleanings each night, as well as procedures for cleaning the aircraft and any contaminated areas during or after a flight with an ill traveler who may have a communicable disease. Our program is designed to comply with applicable health requirements, and most importantly, provide a safe environment for our Customers and Employees. Southwest operations are not impacted at this time. However, we are actively monitoring information on the coronavirus (COVID-19), with Teams across the airline that are constantly reviewing and assessing updates from agencies such as the CDC and the WHO. If we anticipate significant disruptions to our operation, we will post a Travel Advisory on our website and provide affected Customers the option to rebook their travel in accordance with our accommodation procedures.   That said, Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Customers who choose to rebook their travel may be required to pay a difference in fare. Additionally, nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel completed by the expiration date. More information about our policies can be found on Southwest.com. Nonetheless, we are unable to consider a refund of the aforementioned reservation. I apologize for your dissatisfaction.    We hope that this information is evidence of how seriously we take our Customers’ and Crews' Safety and the importance we place on being prepared. We truly appreciate your business and hope you’ll give us an opportunity to welcome you onboard soon. Sincerely, Stuart Johnson, Southwest Airlines The file reference number for your email is  ... View more

I have reached out to customer relations and made my complaint on the website.  This is why I posted my gripe here.     I got  this lengthy response and saying they are not giving us our $819.92 cash back instead of a refund voucher:  Just ridiculous...... Dear  Thank you for contacting us about your previous reservation associated with confirmation number xxxxx. I appreciate the opportunity to address your concerns. I’m sorry for your disappointment after speaking with a Customer Relations Representative about a refund request for your initial travel to San Antonio. Southwest has implemented measures for dealing with communicable diseases—including procedures for recognizing symptoms of communicable diseases, protecting against the spread of infection, and reporting communicable disease incidents—based on guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO). Additionally, our entire fleet is subject to a rigorous cleaning program that includes comprehensive cleanings each night, as well as procedures for cleaning the aircraft and any contaminated areas during or after a flight with an ill traveler who may have a communicable disease. Our program is designed to comply with applicable health requirements, and most importantly, provide a safe environment for our Customers and Employees. Southwest operations are not impacted at this time. However, we are actively monitoring information on the coronavirus (COVID-19), with Teams across the airline that are constantly reviewing and assessing updates from agencies such as the CDC and the WHO. If we anticipate significant disruptions to our operation, we will post a Travel Advisory on our website and provide affected Customers the option to rebook their travel in accordance with our accommodation procedures.   That said, Southwest is unique in the airline industry because we do not charge fees to change or cancel flights. Customers who choose to rebook their travel may be required to pay a difference in fare. Additionally, nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel completed by the expiration date. More information about our policies can be found on Southwest.com. Nonetheless, we are unable to consider a refund of the aforementioned reservation. I apologize for your dissatisfaction.    We hope that this information is evidence of how seriously we take our Customers’ and Crews' Safety and the importance we place on being prepared. We truly appreciate your business and hope you’ll give us an opportunity to welcome you onboard soon. Sincerely, Stuart Johnson, Southwest Airlines The file reference number for your email is  ... View more

Same here, I’m spending our money else where - going back to Delta - ,it will be worth the extra money.  Shame on Southwest!!!!!     ... View more

My gripe is a full refund not a refund credit.  Where is your feedback to what I am requesting?   You pulled part of my statement out context and just commented by calling me paranoid and telling me to stay home.     You don't need to post a link for me, I am more informed than you are.    Totally not interested in what you have to say.  You sound like a person that get caught up in issues that have nothing to do with you.       ... View more

This is exactly what you did to us when there is an outbreak now in San Antonio where the mayor declared an health emergency due to a lady being released in population who tested positive for the corona virus and visited a hotel near the airport and NorthStar mall, which is being closed today to be disinfected.  Southwest will not return our cash of $819.92.  We tried today to get our cash back and you gave us an voucher.  So disappointed in Southwest.  Janey #137310 says Southwest does not consider the virus to be an emergency.     Will never ever book a flight thru Southwest again. I don't care how cheap it is besides there is no guarantee you will sit with your spouse anyway, which happened to us in January 12, 2020.   ... View more