What are you talking about? There is a Pandemic happening and no need to play by whatever rules that you are speaking about. This was not foreseeable by any of us and I do not plan to travel by plane until there is a vaccine in the future. Therefore, it would behoove Southwest to have compassion and issue refunds and not vouchers during this crisis. Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not. Your statement here doesn't make sense. Unless there is a vaccine we could be in this crisis for a long while. So, yes this situation is special and we should be given a refund since it is not our fault nor Southwest. Why should Southwest keep our money if it wasn't our fault either? Seems to me, this a no brainer. They are a billion dollar company who will get help from the government and keep our money.
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