Southwest Airlines Community

@carladeshon wrote:    That is $3600 dollars  I'm sorry I cant afford to lose that money but at the same time as a small business owner it takes me a year to financially plan a vacation for my family.       As a small business owner, I assume you know the  importance of  positive cash flow. Airlines do, too, That's why no airline is currently allowing immediate refunds of non refundable tickets. AIrlines are now significantly cash flow negative. The cost of operations hasn't gone down, but the inflow of cash has fallen dramatically because  people are buying fa fewer tickets  All airlines are hurting.   If the airlines were to immediately refund non refundable tickets, that would be an immediate huge cash drain - one that I think would drive some airlines into bankruptcy.   One more point, are your tickets Wanna Get Away fares? I ask because  i would find it hard to spend $3600 on WGA tickets. ... View more

@FD wrote: Rising Star- you totally missed my point about the virus, the declaration of an National Emergency and instructions from the government to stay away from large crowds of people. You are so focused on defending your policy that you didn't take the time to LISTEN, or address anything concern I expressed.  But please respond to this email. I'm all ears I am a customer just like most everyone else here. I'm not defending the policy just stating it.    If I was in charge of the airline there may be a couple things I'd do differently but since I don't work for Southwest and im not in charge all I can do is share my feedback with the airline. That's why I suggested you contract southwest so maybe they can assist you on a case by case basis.    -Blake ... View more