This was resolved in another thread, the op stated they were initially given incorrect information and it somehow also involved Southwest Vacations. This same topic was posted to multiple threads
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Thank you.. just confirmed southwest air and southwest vacation are not on same page. telling customers different things.. you are correct!! Thank God!!
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@Shaniem Glad you were able to figure it out. But yeah i figured since there were 2 of you that's why it would only let you use your portion.
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It's what they told us yesterday and today.. southwest air and southwest vacations are not on the same page. SW Air said we could use all travel funds.. SW vacation says no. Customer service told us wrong.. THANK GOD!!
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