03-14-2020
05:56 PM
03-14-2020
05:56 PM
Thank you.. just confirmed southwest air and southwest vacation are not on same page. telling customers different things.. you are correct!! Thank God!!
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It's what they told us yesterday and today.. southwest air and southwest vacations are not on the same page. SW Air said we could use all travel funds.. SW vacation says no. Customer service told us wrong.. THANK GOD!!
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03-14-2020
05:44 PM
OK so customer service is telling me now that travel funds are used dollar for dollar on tickets per person. Customer service yesterday said all funds could be used on southwest vacation. THEY were wrong that's where % came in. THEY NEED COMPETENT PEOPLE!! BUT I HAD TO BE NASTY TO GET FULL DETAILS.. THANK YOU FOR TUNING IN AND HELPING ME.
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03-14-2020
05:35 PM
I agree im sick this is so wrong.. going to the president lol totally stressed out
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03-14-2020
05:26 PM
2 of us had to cancel due to C Virus they said we'd be fully refunded in travel funds.. we were. When I rebooked for us both. we can only use a percentage of our travel funds for next flight. Said the percentage is based on the amount of new flight. so wrong
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03-14-2020
05:18 PM
03-14-2020
05:18 PM
Yes and they are only allowing a % of travel funds to be used at one time. sooo wrong ripping people off!! stealing our money!!
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03-14-2020
05:16 PM
03-14-2020
05:12 PM
No.. one travel fund per ticket but can only use a percentage of funds so have to keep flying to use the funds before January sooo wrong!!!!! I have $1000 in travel funds I booked new trip can only use $300 of funds for flight. ROBBERY!!!
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03-14-2020
05:07 PM
Just so you know.. they will only allow you to use a % of your travel funds per flight. they are ripping people off!! Customer service is not telling people this.
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We had to cancel due to corona virus, customer service told us we would receive travel funds to be used towards future vacation. NEVER WERE WE TOLD THAT ONLY A PERCENTAGE COULD BE USED PER FLIGHT!! We saved our hard earned money for vacation we were forced to cancel and now only can use small portion per flight or vacation!!! Southwest vacation just told me they do this all the time and get away with it!! I CAN'T AFFORD TO TRAVEL ALL THE TIME AND KEEP SPENDING MONEY TO TRY TO REDEEM SOME OF MY TRAVEL FUNDS SOUTHWEST IS HOLDING!!! SOOOO WRONG!!! I HATE SOUTHWEST AND WILL TELL EVERYONE I KNOW OF THEIR BUSINESS PRACTICES.. I HOPE YOU GO BANKRUPT.
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