Southwest is my favorite airline, but despite all of the good things that they do, they're not in sync with the other travel companies in this Coronavirus world. My Spouse and I booked a Trafalgar tour of the Southern USA last November. The tour is in May of this year. It begins in Charlotte and finishes in New Orleans. When the CoronaVirus threatened, Our ages (83 and 79) made the two airplane bookings and 17 days in a crowded motorcoach with 45 other passengers a health hazard. I booked flights on Southwest for 5/14 (Orlando to Charlotte) and 5/30 (New Orleans to Orlando) in January. on Wanna Get Away fares, so I think that this makes our fares non-refundable. I had no trouble at all with changing my tour dates with Trafalgar and with Travel Insured International, my travel insurance company at no additional cost, despite the fact that I rebooked the same tour one year forward, to start on 05/14/2021, But Southwest states that the tickets have to be used by the end of 2020. That isn't realistic. I suppose that I would be turned down on any appeal with Southwest, but I have to assume that there are hundreds of customers who face the same predicament that we're facing. Any useful suggestions?
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