Southwest Airlines Community

I saved my credits and my luv vouchers from inconvenienced flights. I flew on connecting flights and went out of my way to use SWA to accumulate points. Remember, you’re not in every city. And still, I bragged about SWAs flexible policies.     I book my flight, using my hard earned credits, only to have a Pandemic stop me from traveling. All other airlines are extending credit or refunding through the end of the year (some even later), yet my travel funds are expiring in May. Doesn’t sound like the loyalty is a round trip, more like one way!   Tell me something else. Are you hiring new representatives without adequate training? Before I cancelled I called to ask when the points would expire and the rep gave me incorrect information.  What they have been trained on is to tell customers that it’ll cost $100 to reinstate $217, of which only $70 was from a credit. So, if my math is right, I’ll be paying $247 for a $217 ticket. Again, sounds a little disloyal and unethical to me! Maybe the policy will change soon but with Fed breaks being announced,  this delay is not looking good in the eyes of your loyal customers!  -The Window Seat ... View more