03-19-2020
04:45 PM
03-19-2020
04:45 PM
Huh? I've been loyal to SWA for ~20yrs... So your saying, I should just smile and be quiet like you right? Let's erase all these complaints while we are at it.
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03-19-2020
04:39 PM
03-19-2020
04:39 PM
Glad they finally did the right thing, but I'm still filing a formal complaint... Ridiculous!
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03-19-2020
04:35 PM
03-19-2020
04:35 PM
Similar situations all over this board, Facebook, Twitter and Instagram. I just exchanged emails with the USDOT and was directed here: DOT’s Aviation Consumer Protection Division (ACPD). You may contact the DOT ACPD via telephone at 202-366-2220 or via its web site at http://airconsumer.ost.dot.gov/escomplaint/es.cfm
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03-19-2020
04:34 PM
03-19-2020
04:34 PM
Similar situations all over this board, Facebook, Twitter and Instagram. I just exchanged emails with the USDOT and was directed here: DOT’s Aviation Consumer Protection Division (ACPD). You may contact the DOT ACPD via telephone at 202-366-2220 or via its web site at http://airconsumer.ost.dot.gov/escomplaint/es.cfm
... View more
03-19-2020
04:31 PM
03-19-2020
04:31 PM
Similar situations all over this board, Facebook, Twitter and Instagram. I just exchanged emails with the USDOT and was directed here: DOT’s Aviation Consumer Protection Division (ACPD). You may contact the DOT ACPD via telephone at 202-366-2220 or via its web site at http://airconsumer.ost.dot.gov/escomplaint/es.cfm
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03-19-2020
01:26 PM
It makes you wonder why they would burn so many bridges with loyal customers... Must be some significant financial troubles, or other issues (prior to virus outbreak) for them to be all about the $ in a time like this. Sad 😞
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Delta has been extremely accommodating and flexible. My son and I were in AZ for MLB spring training and had to adjust plans when they canceled... Rates increased significantly and SWA 800# told me to go ahead and book an earlier return and they would "do the right thing". They didn't... I'm out $750 additional and they "really appreciate my business". I decided to change our April Disney trip to this fall and SWA won't let me use the full credit because it expires 4 days prior to our return flight. I've spent hours on the phone and they won't budge an inch. Sad 😞 I've always loved SWA, but doubt I'll fly with them once I use up my miles.
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Delta gave me a full refund also... For those impacted by SWA policies reach out to US DOT, BBB and Dept of Commerce. Sad to see them act the way they have in the face of a national emergency. They say loyalty takes years to build but can be lost in a minute...
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Agree 100% that SWA has handled this horribly. I had the exact same situation with Delta and they did the right thing and refunded. I've been a loyal SWA customer for ~20yrs and can tell you this isn't the same company that we've all loved over the years. Cashing in my miles and taking my business elsewhere.
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