Southwest Airlines Community

garode · ‎04-06-2020

Hi, I have a perfectly similar situation to you. I called Southwest several times, both general CS and the other one, also leave messages on Facebook, but none of them is able to do anything. The only way is to transfer each travel fund ticket to a non-designated voucher, but the administration fee is $100 per ticket. I totally understand their situation of refuse to process the refund, but we are not going to ask that. We just want to use the money by ourselves, instead of someone we paid before. Let's make the voice, to make our customers stronger. Bests, Meng

garode · ‎04-01-2020

Dear Guys, We booked several Wanna Get Away tickets for business travel but canceled due to the COVID-19. I totally understand it's only reuseable but not refundable, but I do not understand why the credited fund will be only applied to the same passengers, but not a free voucher/credit? It's very inconvenient to make it designated to the same passengers, since the employees may not be in the firm next year due to the high turnover in our industry. After calling the customer services, it will cost $100 administration fee per ticket to transfer the credit to a non-designated voucher, which is totally impossibly acceptable. As long as we are not going to ask a refund on that and South West can keep the money, why cannot just make our client easier by making the vouchers open to anyone as the next travel passenger? Hope my issue could be looked out and get help from South West. Best Regards, Marvin

Southwest Airlines Community

Re: Travel Funds Transfer Appeal

Why the Travel funds due to COVID-19 is not transf...

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