Southwest Airlines Community

I have the same problem. Sure a refund would be nice but we would just like to use our funds.  I paid for tickets for myself, my wife, and another couple. Due to covid and events since, the couple will not be able to travel with us any time in the near future.  Since I paid for the tickets, they should be mine to use as I need regardless of the name. They should be tied to the card holder not whatever name is on the ticket. This industry has some of the most ridiculous policies I have ever heard of.  What possible reason would there be to tie funds to names.  The only reason I see is that since cancelling tickets is common, they see it as a revenue opportunity.  In other words, it is planned, legal but immoral, stealing.   ... View more

@thecrew74 You've unfortunately missed the opportunity to get a refund via Rapid Rewards points by way of a travel fund to points conversion, perhaps all is not lost. That probably would have worked well for you. You did not say when your flight is scheduled to depart, but if Southwest has or does change your schedule you can probably cancel and get a cash refund. If the current schedule for your flight is different than when you originally booked it, contact Southwest and inform them that the new schedule does not work for you and request a cash refund. If no change has yet occurred, wait until the day before your flight before canceling, a change could still occur enabling you to get a refund. You can find your current schedule in My Account on southwest.com or on the Southwest app while logged in as the ticketed passenger. There's no benefit to canceling now versus the day before the departure if a schedule change has not occurred so wait it out.   --TheMiddleSeat ... View more