Southwest Airlines Community

Thank you Nicole.  After talking to Miriam and Alice through twitter DM, and being told by both that my only option was future credit, I was able to talk to William who took care of it and issued refunds for the cancelled flight.   Thanks again,   Randy ... View more

Looks like I might have to go the DOT complaint route since Southwest cancelled my flight this morning and just refused a refund stating that the only option was credit for future flight. ... View more

Glad to see some are having luck with Southwest, I am not.  Just went through a twitter conversation about a flight THEY cancelled and my only option is future credit.  Will try calling early next week but doesn't look good.  Didn't want to bring credit card company into it but might have to.  Not sure how a company can sell you something, not give it to you, then tell you to use the money to but something else because you aren't getting a refund. ... View more