04-11-2020
01:55 PM
04-11-2020
01:55 PM
In Southwest's own contract of carriage, it states refunds will take up to 7 days. If the representative you speak with says it will take longer, I would download the contract of carriage and send them a screenshot of their own policy. Also, in the past I've requested a refund when my flight was rebooked to dates I wasn't available. It had to call back 2-3 times after waiting 7 the days before between calls before the refund was properly processed, and when it was properly processed it only took about 2 days to show up on my account. Hope this helps! Just be persistent and set reminders to continue checking on it until you've received your $$.
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04-06-2020
12:48 AM
04-06-2020
12:48 AM
I would reach out to southwest on Twitter or Facebook to inquire about a refund for the whole reservation. My guess though is they would only issue the refund for the flight that is cancelled but you could tell them you would like a full refund and see what they can do. -Blake
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