Hi I think that southwest is the worst. I think it’s unfair how I spent $4,000 on airline tickets and they aren’t refunding me. I am sorry it is not our fault that we can’t travel due to the corona virus. We are not aloud to travel for non essential travel. I asked them to at least give me a credit to my account but they will not they said they had to do it for each and every individual ticket. I am sorry I purchased the tickets on my card so I am sorry we lost our jobs and could use the money and do not wish to give out free tickets it should be credited to the person who purchased the tickets. They really don’t care that millions of people have lost their jobs and that could really use the refund especially if they aren’t aloud to fly due to the shut down. I will not be flying southwest because their customer service is the worst
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