06-04-2020
10:10 AM
06-04-2020
10:10 AM
@megoins wrote: I have been a Southwest Airlines customer for many years and have always had the highest regard for the company. Great staff, great service, and great flight experiences. However, I was crushed by SWA today when I called customer service to request a name change on a voucher I had purchased for a family member (Mom) who can no longer travel. The voucher amount represented by the confirmation numbers is not an insignificant amount. SWA would not provide me a generic voucher for these funds and now I'm just out the money I spent for Mom's ticket for a flight that she did not and cannot take. I'm still in a state of disbelief! I just cannot believe that is the position that SWA would take for their regular valued customers! Right now, I don't feel like a valued customer; and according to customer service I'm just out the money and I have no recourse. This is just not acceptable; it's not! There is also the unadvertised and subject to change option that if the travel funds expire, you can call and pay a fee to have them reinstated as a voucher which could then be used by yourself or anyone else. The fee as last reported was $100 which they would deduct from the value, assuming the travel fund is worth more than $100. Wrinkle at this time: the travel funds may be extended quite some time. You may need to wait for this, make a booking with them when the extension is lifted in order to shorten the wait time, or call to see if your mom can opt out of the extension.
... View more