Southwest Airlines Community

try other positions and if you get hired .. after 6 months you can move to the department that you want to work for .. there might have been a lot of people hired as a CSA agent that's why you got a rejection letter .. not too sure exactly .. 😕 ... View more

*Following* I applied for a customer service agent position in October. Unfortunately, I did not get an interview and received my rejection letter today. I did at least get an interview as a FA this past Summer. I thought I would try to get an interview as a Customer Service Agent, but it looks like its a "No" for me right now. It probably doesn't help that I live near a small airport. I guess I will keep my eyes open for another posting or a different Airline. Good luck to you!  ... View more

@wanderlust8706 wrote: omg thanks for your insight! The most informative info I've gotten from anyone! I have a couple more questions:   1. Is the turnover rate really high similar to any customer service position? I currently work as a cashier at a grocery store and I'm so burned out. The turnover rate is insane where I work.  It's very monotonous and you are stuck in the same spot for 8 hours a day doing the same thing... scanning groceries. It's boring! haha.  I like a job with challenge and working as a cashier at a grocery store is not challenging to me. I feel like a robot.    You will definitely be challenged at Southwest, and I can almost guarantee you it is not like the grocery store cashier experience. Yes, you're dealing with people and there will be hard days, but the challenges are unique and the people are different. A lot of what defines the Southwest experience is the comradery, and you'll feel like you are part of a family. When challenges come, you get through them together with other people and everyone wants everybody to succeed. If you don't feel challenged - don't fret, too! There's so many opportunities to grow. Becoming a supervisor for customer service is within reach, so is Operations, Inflight - anything you want to do! You only get that when you work for an organization like Southwest that has everything.   There's a reason why some people have been customer service agents at Southwest for over 30 years. I know a Customer Service Agent who has started their position in their early 20s and are have been doing the same position (Customer Service Agent) for 40 or so years.   The turnover is really good and nothing like a grocery store. That doesn't mean it's 100% though. Some people do not make it through the probation period (during probation, there are restrictions on timeliness, absences, etc.) and some people do not know what they are getting into. It's good to have an understanding of the position and what it may entail (dealing with customers, long shifts/overtime). Southwest is deliberate in their hiring process, though, and they will do their best to hire the people who they think will be in it for the long run and have what it takes to succeed (especially a positive/fun-luving attitude, servant leadership, and warrior spirit). If you give it your all, Southwest will give you everything. The benefits are amazing. There are so many opportunities for growth, if that's what you're looking for, if not, that's fine, too!   2. Are you stuck in the same spot for 8 hours doing the same thing every day? I consider myself a people person and I'm use to dealing with entitled customers (my store is in a very affluent area and they are super needy and rude). I'm just trying to figure out if it's like working in retail.  thanks so much!   By 'stuck in the same spot,' I assume you mean doing the same thing. The answer to that is yes, for the most part. As a CSA, you'll be working flights, clearing standbys, making announcements, checking strollers, etc. The people are not the same, though. Also, you get to bid for your shifts and where you want to work. You could end up at a gate one day or the ticket counter, or even the baggage office. The people you deal with are different. There is a sharp learning curve, but you'll have great trainers and mentors. The airline industry is quite a hard one to understand, so it is a lot more involved than ringing up groceries, for example. It's fun work! And, if you feel like you want a bigger challenge or change, you can apply for a supervisor position or move to another role entirely.   Hope this helps! ... View more

I was stranded over night in Denver and it turned out to be SWA's fault (not weather related) and was told that they are all out of hotel vouchers. I had to scramble and find a hotel that offered a shuttle from the airport.  ... View more

I know they probably get a lot of applicants. I made it to the 3rd round of interview for flight attendant and unfortunately didn't get a job offer. I want to be part of the SWA family so bad.  I'm praying I get an interview!  ... View more

the flight credit will be valid until all of the credit is used or until the credit expires (whichever occurs first) so as an example if you have a $200 credit you could buy 4 $50 one way flights, 1 $200 flight, or 1 $300 flight where you pay $100 on a credit card after the credit is applied.    -Blake  ... View more