06-29-2020
01:36 PM
06-29-2020
01:36 PM
Yes you are correct. A mask will not cause an attack. The problem is that this person was already in the midst of an attack. Please know that not being able to breathe is uncomfortable and terrifying the last thing you want or need is to further restrict oxygen.
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You try operating with insufficient oxygen then block off one of your nostrils. Yes controlled asthma is not affected by masks, but a person in full blown asthmatic exacerbation in highly impacted by a mask. The fact this passenger was in her seat WITHOUT the mask and a nearby passenger not only didn't mind but offered her their inhaler speaks to the level of distress.
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06-29-2020
01:24 PM
06-29-2020
01:24 PM
The problem here is that the employee wasnt doing their job! The employee violated the terms of the airline's policy regarding people in distress.
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I am appalled at the way a customer was treated. As an asthmatic, I fully understand and sympathize with you. Asthma is a dangerous condition and the outcome could have been deadly. Yes, masks are mandatory, but so is oxygen and as you pointed out in your condition, the requirement to wear the mask should have been waived. Asthma attacks are not always instantaneous and acute, but the longer it takes to reduce the swelling on the airway the more dangerous the situation. And to have someone in obvious distress stand, mind you not sit to the side was negligent NOT helpful. Then to further prolong relief and publicly humiliate the person should be grounds for at the very least disciplinary action. No you should not have said what you said, but the staff overreacted, put you at risk of an acute attack, humiliated you and inconvenienced all passengers on that flight.
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