06-27-2023
10:39 AM
Just wanna add that in situations like these, it's best to reach out directly to the airline or travel company you booked with. They typically have policies in place for such circumstances.
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@Luckyone wrote: . I spoke with two representatives Rocky and Alex regarding this matter. I advised them since my mom bank account was closed they would send the payment back to SW airlines. Sorry to hear of your mom's passing. First of all, I'm confused about your comment. Are Rocky and Alex Southwest employees or Southwest Vacation employees? I've dealt with Southwest on getting refunds of Wanna Get Away tickets two times on behalf of people that had died. In both cases, the airline promptly refunded the ticket amounts TO THE ORIGINAL FORM OF PAYMENT. I didn't even need death certificates. The process was effortless. I presume it is automatic by the airline. Now if the original form of payment was your mom's bank account, and you closed the account, there's nothing "automatic" that the airline can do. There was no reason to close your mom's accounts within days of her passing, Any government payments made to the account that should not have been made would be easily recovered by the government from those accounts. I leave deceased people's accounts (I've done so 4 times) active for at least 6 months after death to allow any automatics payments to at least be recognized. In this case it would have allowed an easy ticket refund. Anyway, if Rocky and ALex are Southwest employees, you'll need to contact customer relations in order to address the issue. SInce this is a customer forum, no one here can fix it. Here's how to contact customer relations: https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
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