I received the same type of nonsense letter but they are taking no responsibility for my lost bag and anything in it. Along the way I was guided to replace the items and submit the list of loss items and receipts which is exactly what I did. My list was over $1200 in value and they are trying to settle with me for $98 which is complete and utter nonsense. They are basically doing nothing about my lost bag. SW has given me such a run around for over a month. I have a very similar letter signed by “Tye” also who is probably not even an actual person. In the letter it says they have been unable to contact me which is also absolutely not true because I have been speaking to Southwest all along. Again I was directed to replace all of my items and told I would be reimbursed for all the items in my suitcase that they lost. I am so angry and cannot believe the irresponsibility and lack of ownership on their part. This is totally unacceptable. It is so wrong and so upsetting to be treated this way. How I have been guided by them to handle this situation and what they are doing is so contradicting and wrong.
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Hate to hear this. Same terrible customer service treatment. SW taking no responsibility. SW lost my luggage. I was told to replace the items and I’d be reimbursed. I did so, submitted my claim, list of lost items and receipts and after being coached along the way by SW of how to handle this fiasco, they are taking NO responsibility and not compensating me. Cost to me to replace the items THEY LOST is over $1200. and they are trying to settle with me with a check for $98. Unbelievable, unprofessional, appalling, disgusting and unacceptable. I am so angry. This has taken up so much of my time, constantly on extremely long holds on the phone and they are trying to take no responsibility and do nothing!
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