11-17-2020
12:12 AM
11-17-2020
12:12 AM
Here is an update to an old post. Mine is slightly different in nature, therefore I've started a new thread. I will preface you with the fact I've lost count on how many times this has happened to me, which means lots. What can be done about having a "drink coupon" for each connecting flight for,that flight only, and service was discontinued, or not started at all due to turbulence? Once you land that voucher is now useless. Yes, I had the luck of my connecting flight not getting service due to the same issue on the same day, so on this trip, I actually had two useless drink vouchers/coupons. Now I would agree, we are talking about something very minimal in value, and I would agree. But maybe have an option for an extended voucher on another flight you would get from the ticket counter as you exit. I'm assuming they would know there was no service with the quick call of the phone. Now in the case of not wanting an alcohol drink, the option of requesting a "sealed" beverage to take with you or to consume on the plane in addition to your normal drink? Or as has been suggested, access to wifi in trade for the drink voucher. This is the one I would actually prefer.
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11-16-2020
03:52 AM
11-16-2020
03:52 AM
I received an email today that my travel plans were changed without my approval. Southwest took me from the 6 AM flight I had booked and bumped me to about 10 AM instead. Mind you, the flight was not cancelled, it was simply overbooked. Upset, I called them looking for a way to be put back on my sold out flight because I have $250 non-refundable tickets that I have to be in Florida for no later than noon. This new flight that they put me on would get me in at 1 PM and I wouldn't get to my hotel until probably 3 PM. I talked to about 5 people today after waiting on hold and four hours later, I talked to a guy who told me that he could "tell a supervisor to call me but they probably won't do anything." I told him that I absolutely needed to be on that flight or want to be compensated for the fact that I have to now rebooked my events and I'm out $250. I'm technically out more, but I think I can get refunds back on the other stuff. He just kept telling me they could cancel my flight entirely if I want. Uhhh .. that still doesn't help me being out $250 lol. So because Southwest overbooked, I have to be out money?? Is this even right? Can they even do that? It's not my fault they overbooked their flights! Everyone I talked to today was so unreasonable and ignorant! I know COVID has everyone going crazy, but that's just not okay! Help!!
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11-10-2020
02:41 AM
Last Nov 2019 . I made reservations to visit my Daughter in Tpa and visit my son in Jax returning to Phx on 12/17/19 . A few days before i was to leave on this trip my son was diagnosed with a rare brain tumor . Had to put my reservations for the trip on hold due to his condition . Since then, as we all know the Covid 19 virus shut down the world . My sons Cancer is now in remission and he is now scheduled to under go a bone marrow transplant in a few days . The reservations that I mentioned above are now set to expire on 11/9/ 2020 . Southwest has refused to allow me to extend them past that date . Unless I pay them $100 for each flight that was booked . When I contacted Customer Relations and told them my story , the flat out refused my request to allow me to extend the reservations for two months unless paid the above money . So much for being a family oriented airline . So much for being a loyal customer for over twenty years .
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11-06-2020
05:15 AM
SWA has stopped extending travel fund dates! Purchase tickets last October for April 2020 and had to postpone due to covid until this Oct 2020 but had to now cancel/postpone again until Nov 2021 but cannot! Would happily use the funds Nov/Dec 2020 but they wont let me! Covid is not over so why was the extension policy stopped? I have some credit under same confirmation # that has date of 2022 but now its 2020...
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